Refund & Cancellation Policy
Last updated: 2026
Digital Products & Pre-Written Programs
All purchases of digital products and pre-written training programs are final and non-refundable.
This includes, but is not limited to, pre-written strength programs, hypertrophy programs, weight-loss training programs, workout programs, training templates, downloadable files, digital guides, and other digitally delivered products available for purchase through the program shop.
These products are sold as pre-written, ready-to-use programs and are not individually created or personalized for the purchaser.
Following checkout, digital products may be delivered automatically through a download link, access link, email, online platform, or other electronic delivery method. Because these products are digitally delivered and cannot be physically returned once access has been provided, all digital program purchases are final at checkout and are not eligible for refunds, returns, exchanges, or credits.
Refunds will not be issued due to a change of mind, failure to use the program, failure to download or access the program, or dissatisfaction with the purchase.
Digital products and programs may not be copied, reproduced, redistributed, resold, shared, or otherwise provided to another individual without authorization.
This policy is intended to protect digitally delivered products from unauthorized distribution, duplication, misuse, and fraudulent refund requests.
No refund will be provided for a digital product or pre-written program except where a refund or cancellation is required by applicable law.
Digital Program Purchase Notice
DIGITAL PRODUCT — ALL SALES FINAL
By completing your purchase, you acknowledge that you are purchasing a digitally delivered, pre-written program. Digital products are non-refundable once purchased, except where a refund is required by applicable law.
Please review the program description and ensure that you understand what is included before completing your purchase.
One-on-One Personal Coaching Services
One-on-one personal coaching is a separate, personalized service and is not the same as the pre-written digital programs offered through the program shop.
Coaching clients are manually reviewed and onboarded following application and acceptance. Coaching enrollment is subject to approval and completion of the required coaching agreement, liability/consent documentation, and payment process.
Because coaching is personalized, there may be a short onboarding and preparation period between the date of enrollment and the delivery of the client’s individualized training program.
During this period, the coach may review the client’s application, goals, training history, experience, preferences, and other information necessary to develop an individualized training plan.
One-on-one personal coaching is available through the following payment options:
Month-to-Month Coaching
Month-to-month coaching is a recurring monthly coaching subscription.
The client is charged for the first month of coaching at enrollment and, unless the subscription is canceled, the client’s payment method will automatically be charged the applicable monthly coaching fee for each subsequent month.
The month-to-month coaching subscription continues until canceled.
The client may cancel the subscription at any time to prevent future monthly charges, subject to the cancellation procedures described below.
Cancellation of the subscription stops future recurring charges but does not automatically provide a refund for a payment that has already been made.
Six-Month Pay-in-Full Coaching
Six-month pay-in-full coaching is a prepaid six-month coaching term.
The client pays the full six-month coaching fee at enrollment and receives six months of personalized coaching services.
There are no recurring monthly charges associated with the six-month pay-in-full option.
The six-month payment is subject to the seven (7) calendar-day refund period described below. Once the seven-day refund period has expired, the six-month pay-in-full purchase is considered final and non-refundable, except where otherwise required by applicable law.
Coaching Refund Policy
All one-on-one coaching purchases are subject to a seven (7) calendar-day refund period.
The applicable seven-day refund period depends on the payment option selected by the client.
Month-to-Month Coaching Refunds
For a month-to-month coaching subscription, the seven (7) calendar-day refund period begins on the date of each individual monthly payment.
The initial payment has its own seven-day refund period beginning on the date of the initial purchase.
Each subsequent monthly renewal payment begins a new seven-day refund period for that specific monthly payment.
A refund request must be submitted in writing before the applicable seven-day refund period expires.
Each refund period applies only to the payment associated with that specific period.
A refund request made during a later month’s seven-day refund period does not reopen or create a refund right for any previous monthly payments whose seven-day refund periods have already expired.
For example, if a client remains enrolled for three months:
Month 1 payment has its own seven-day refund period.
Month 2 payment has its own seven-day refund period.
Month 3 payment has its own seven-day refund period.
If the client requests a refund during Month 3, any approved refund applies only to the Month 3 payment. Payments for Months 1 and 2 remain non-refundable once their respective seven-day refund periods have expired.
Six-Month Pay-in-Full Refunds
For a six-month pay-in-full coaching purchase, the seven (7) calendar-day refund period begins on the date of the original purchase.
A client who wishes to request a refund must submit the request in writing within seven (7) calendar days of the original purchase date.
If a qualifying refund request is received within the seven-day period, the six-month payment will be refunded to the original payment method, subject to applicable payment-processing requirements.
Once the seven-day refund period has expired, the six-month pay-in-full purchase is considered final and non-refundable, except where otherwise required by applicable law.
Coaching Subscription Cancellation
Month-to-month coaching subscriptions may be canceled at any time.
A client who wishes to cancel their month-to-month coaching subscription must submit a cancellation request through the designated cancellation method provided by the coach.
Cancellation will stop future recurring subscription charges after the cancellation has been processed, subject to applicable payment-processing and billing requirements.
Cancellation does not automatically result in a refund of a payment that has already been made.
Any payment that has already been charged remains subject to the seven (7)-day refund period applicable to that specific payment.
If the applicable seven-day refund period has expired, the payment is considered final and non-refundable, except where otherwise required by applicable law.
Clients are responsible for submitting cancellation requests before their next scheduled renewal payment if they do not wish to be charged for another month.
Refund Request and Termination of Coaching
A refund request for one-on-one personal coaching is also a request to terminate the coaching relationship.
If a refund is approved and issued, the client’s coaching agreement will terminate.
Following an approved refund, the client will no longer be entitled to ongoing coaching services, personalized programming, coaching communication, updates, or other services included in the coaching agreement.
For month-to-month coaching subscriptions, an approved refund will also terminate the recurring subscription and stop future subscription charges.
A client may not receive a refund for a coaching payment while continuing to receive or use the coaching services associated with that refunded payment.
Once a refund is approved and processed, access to applicable coaching services and personalized materials may be discontinued.
Coaching Onboarding
After enrollment, coaching clients may receive a welcome package and/or onboarding materials explaining the coaching process, expectations, communication procedures, policies, and next steps.
Personalized programming is developed specifically for each coaching client based on the information provided during the onboarding process and the client’s individual goals, training experience, preferences, and needs.
The welcome and onboarding materials are provided as part of the coaching experience and are separate from the pre-written digital programs offered through the program shop.
The existence of an onboarding or preparation period does not extend or restart the applicable seven-day refund period. The applicable refund period begins from the date of the relevant coaching payment.
Recurring Monthly Subscription Terms
For month-to-month coaching, the client acknowledges and agrees that:
The initial coaching payment is due at enrollment.
The subscription automatically continues on a monthly basis until canceled.
The client’s payment method will automatically be charged the applicable monthly coaching fee for each subsequent month.
Each monthly payment represents payment for a new monthly coaching period.
Each monthly payment has its own separate seven (7) calendar-day refund period.
Cancellation stops future recurring charges but does not automatically refund a payment that has already been charged.
A refund approved under this policy terminates the coaching agreement and the recurring subscription.
The applicable monthly price, billing frequency, and cancellation method will be disclosed to the client before the month-to-month subscription is established.
By completing enrollment in month-to-month coaching, the client affirmatively authorizes the recurring monthly charges described above.
Coaching Purchase Notice
ONE-ON-ONE COACHING — CHOOSE YOUR PAYMENT OPTION
One-on-one personal coaching is available through either a month-to-month subscription or a six-month pay-in-full option.
MONTH-TO-MONTH COACHING
Your first monthly payment is due at enrollment. You will then be automatically charged the applicable monthly coaching fee each month until you cancel.
Each monthly payment has its own seven (7) calendar-day refund period. The seven-day refund period for a new monthly payment applies only to that payment and does not reopen refund eligibility for previous payments.
SIX-MONTH PAY-IN-FULL COACHING
You pay the full six-month coaching fee at enrollment. There are no recurring monthly charges. The six-month payment has one seven (7) calendar-day refund period beginning on the date of purchase.
IMPORTANT: If a coaching refund is approved and issued, the coaching agreement will terminate and the client will no longer receive ongoing coaching services or personalized programming.
Please review the coaching services, payment option, billing terms, refund policy, and cancellation procedures before completing enrollment.
Applicable Law
Nothing in this Refund & Cancellation Policy is intended to waive, limit, or exclude any consumer right, cancellation right, refund right, subscription right, or other protection that cannot legally be waived under applicable federal, state, or local law.
Where applicable law provides a consumer with rights that differ from the terms of this policy, the applicable law will control.
Contact
For questions regarding this refund policy, please contact: